Remember if you can’t make it – PLEASE cancel your appointment.
If you feel that your medical problem cannot wait for a routine appointment we will try to offer you either and urgent appointment or a telephone appointment with the doctor. If you need to be seen urgently please phone the practice as early as possible.
The practices aim to offer an appointment with a doctor within 2 working days. You also have the right to ask for an appointment with the doctor of your choice and we aim to offer an appointment within 5 working days for that doctor.
Our practices nurses offer a range of services. For further information see the nursing section of our Clinics and Services page. Appointments can be made over the telephone or at the reception desk.
To ensure that you are given an appointment for the correct nurse in the correct clinic the receptionist may ask the reason for your appointment. Please do not be offended by this as it is purely to enable them to give you an appropriate appointment.
Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.
Telephone Consultations with your Doctor
The doctors and nurses are happy to provide advice over the telephone. If you would like to speak to one of the doctors or nurses please ask reception to pass on a message and one of the doctors or nurses will ring you when they are available.
Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.
When you arrive for an appointment you can save time by using our Automated Arrivals System in the waiting area. All you need is your date of birth and you will be booked in quickly.
This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.
Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.
If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.
We cannot always guarantee the text messaging service will always be working. Please remember to write down your appointment or ask for an appointment card.
If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.
If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.
You can use one of the following methods:
- Cancel Online using Patient Access:
Cancel Your Appointment online using Patient Access.
- By Telephone: Please call us on 0161 406 3300.
- By Text: If you receive a text reminder and cannot attend the appointment please text back 'cancel'.
- By Fax: Please send us a fax on 0161 406 3301.
- In Person: Call into your surgery and let the receptionist know in person.
We can offer your appointment to someone else and therefore help to reduce waiting times.
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.