All patients registered at Brinnington Surgery have a named doctor who has overall responsibility for your care and support. Your registered GP is also your named accountable and your allocated GP. Your allocated GP will be responsible for the provision of your healthcare. If you choose to see another doctor at the surgery you are entirely free to go on doing so exactly as before.

If you are unsure of who is your named Doctor please ask at reception.

New patients are allocated a Doctor on Registration.

Brinnington Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of the request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the practice manager.

We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.

We recognise that, at times, things could have been done differently or in a better way. If you have a complaint about any aspect of the care you have received from the practice please contact the practice manager. Alternatively, you can complete the form below.

We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.

Information available from Brinnington Surgery under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.

NHS England require that the net earnings of doctors engaged in the practice is published, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean (average) earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Brinnington Surgery in the last financial year was £45,528 before tax and National Insurance. This is for 2 full time GPs and 9 part time GPs who worked in the practice for more than six months.

As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out).

Please read the information regarding this.

If you wish to opt out download and complete the opt out form and return to the Practice (see below).

NHS Summary Care Records on the NHS Digital website.

• Summary Care Record Information Leaflet
• Summary Care Record Frequently Asked Questions
• Summary Care Record Opt Out Form

Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.

If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.

• Transferring Your Electronic Health Record leaflet.

All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated.

We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.